Frequently Asked Questions
1. Is it safe to shop on your website?
Yes. Our website uses an SSL certificate and a secure payment environment to protect your personal data. All payments are processed encrypted.
2. When will my order be delivered?
Within the Netherlands: delivery within 1-2 working days.
Other European countries: may take 3-4 working days.
Your orders will be shipped as soon as possible.
3. Can I return an item?
No, returns are not possible. If the product does not fit or is not as desired in terms of size/model, you can request an exchange within 3 days. The product must be unused and in its original condition. The shipping costs for the exchange are the responsibility of the customer.
4. Which payment methods do you accept?
We accept the following payment methods:
- iDeal
- PayPal
- Bancontact
- Sofort
All payments are secure and processed via an encrypted connection.
5. How can I track my order?
As soon as your order has been shipped, you will receive a track & trace code via email/WhatsApp. With this, you can track the status of your delivery online through the carrier's website.
6. How do I know which size to choose?
On every product page you will find a detailed size chart. Unsure about your size? Contact us via Whatsapp
7. How can I contact customer service?
You can contact us via:
- +31 6 17364081 (Whatsapp)
- via the chat window at the bottom left of the website
8. What should I do if there is something wrong with my order?
If there is a problem with your order, please contact us via WhatsApp. Our team will assist you as soon as possible.
9. How do I stay informed about promotions and discounts?
You can sign up for:
- Our newsletter
- Our social media channels (such as Instagram)
- Check out the banners on the homepage of our website So you don't miss a single offer!
